Struggling mortgage customers in Dallas to receive assistance

May 17, 2012 by  

Customers of Wells Fargo who are facing financial hardship are being offered a free place in a Home Preservation Workshop to be held in Dallas. Over 6,000 customers who have a mortgage with the company will be invited to the event, which will be held at the Hyatt Regency Dallas.

Although customers are permitted to just drop in on the day, to guarantee a one-to-one consultation, Wells Fargo advise people to register ahead of the event. The regional president for Wells Fargo Dallas-Fort Worth, John Gavin acknowledged that a number of customers may be facing hardship, especially during the economic recovery period.

The workshop will help customers to look at various options which are open to them and, in the long term, to be able to keep their home. Although people are invited to register for the event, local poster printing services will have been utilized to ensure that any customers of Wells Fargo who are facing hardship will be aware of the event.

The first Home Preservation Workshop to be held in Dallas was held in August last year. Building on this, the event this year will feature more than 100 members from the home retention team to help customers in difficulty. Available options will be provided and any decisions will be made as soon as possible following the workshop. Already in 2012, the company have held 11 workshops. Since 2009, Wells Fargo has held 62 Home Preservation Workshops, meeting with more than 34,500 customers around the country.