Farmington seminar to help business leaders improve customer service

January 31, 2013 by  

The Farmington Chamber of Commerce is presenting A Passion for Service – a seminar on how to give the best customer services you can and how to deal with difficult customers.

The seminar will be taught by Bill Drury and there will be the choice of a morning or an afternoon session. The seminar will teach business leaders how to keep customers, how to show they care, how to personalize service for each customer, how to use online tools such as Facebook and Twitter to engage customers, how to get ready for the inevitable changers that will occur in business, and how to convince unhappy customers to continue to do business with them. All of the strategies taught are proven and successful techniques.

Customer service is important because when someone gets bad service, they will definitely tell their friends and it can result in the loss of future business. The seminar will also discuss “How to handle the ten most difficult customers”, which includes those who are abusive to staff, those who complain about absolutely everything, and those who demand service immediately. This seminar should draw Farmington business leaders from every industry, including local printing companies.

A Passion for Service will be held at the Farmington Chamber of Commerce on February 2. The morning session will take place from 8:30 – 11:30 am and the afternoon session will take place from 1:00 – 4:00 PM. Tickets for each session are $109 for chamber members and $199 for non-members.