Williamsburg wins recognition as Digital City

December 14, 2018 by  

For the sixth year in a row, the Center for Digital Government (CDG) has named Williamsburg as one of its top ten Digital Cities with a population under 75,000. Williamsburg placed 10th on the list, according to a press release on the city’s website.

This is the 18th year the CDG has taken its Digital Cities Survey, which it uses to recognize those communities tackling social problems through technology, improving transparency, and increasing their cybersecurity measures.

Williamsburg’s IT director, Mark Barham, said the city was pleased to have been recognized again. He said the city council has developed “goals, initiatives and outcomes (GIOs)” that will enable Williamsburg officials to increase accessibility, transparency and efficiency to benefit the community.

Some of the measures the city has implemented recently include Citibot, which allows residents to search the city’s website, ask questions, or request services, all by sending intuitive text messages. It is also using license-reading technology in a public parking garage. Officials using measures like this might also use graphic design to make instructions in the use of some technology clearer.

The fire department is now using GIS technology to map the locations of fire hydrants, access boxes, and sprinkler system connections in real time. This information is vital, particularly when the access points are in gated communities or commercial properties, and increases the capacity of the fire department to save human lives and property.