Auditor has startling report for San Diego City Council

October 26, 2018 by  

The city auditor’s office in San Diego recently told the city council the Public Utilities Department (PUD) would need to greatly increase its staffing to make repairs and replacements, and to handle requests for new service.

In December 2017, the PUD had eight persons whose task was to repair defective water meter lids and covers, but the audit discovered approximately 28 full-time employees would be needed just to be able to deal with the 47 daily requests for new service. An even greater number would be needed to cut down the PUD’s backlog of repair requests.

Mark Kersey, a city councilman, said he might not use the word “good” to describe the audit, but it’s been instructive, and he believes the audit could help the city find ways to improve. Officials in situations like this can use brochure printing to keep residents informed.

Johnnie Perkins of the PUD said the department has a backlog of about 13,000 meter lids and covers that need to be replaced, a number that has been adjusted from previous backlogs of 19,000 and 25,000 work orders. The numbers changed because doubled and tripled work orders were found and eliminated.

Some of the difficulties are that the work is taking a long time, and PUD employees often have to travel long distances to get to the meters needing repairs. PUD will have a final report for the council by the end of the year.