Denton County Transportation Authority seeks public input

February 13, 2013 by  

Citizens of Lewisville, Denton, Sanger, and the other communities of Denton County will have the opportunity to give the Denton County Transportation Authority (DCTA) their input this month with the 2013 DCTA Satisfaction Survey.

The Authority has done flyer printing in both English and Spanish for bus drivers and train conductors to distribute, or the survey may be completed online at the DCTA website.

The DCTA runs several public transportation lines in the greater Denton-Lewisville area. The A-train, the local rail service, connects the area with the Dallas Area Rapid Transit network. Connect and Connect RSVP are the local bus services, UNT and NCTC Shuttles serve the area colleges, Access serves disabled and elderly customers, and Commuter Vanpools serves commuting county residents.

The survey is relatively short, with 18 multiple choice questions. The first section asks about customer satisfaction, broken down into categories such as safety, convenience, and comfort. The next section addresses preferred social media platforms and devices, and is part of an initiative to make ticket-buying and obtaining route and time information quicker and easier. The questionnaire finishes up with a few categorizing queries about ethnicity, age, sex, and home zip code.
DCTA President Jim Cline explained:

“We want to continue providing quality transportation services with a high level of customer service to our passengers. The feedback received from our survey will help the agency gauge the level of customer service being provided and make improvements where necessary.”

The results of the survey will be presented to the DCTA Board of directors in March.