Tampa International Airport named one of the best in the world
March 17, 2014 by Lisa
Tampa International Airport has added another award to its collection, with the airport being named one of the three best in the world for customer satisfaction within its size group.
The publication of last month’s 2013 Airport Service Quality Awards shows that Tampa’s customer satisfaction levels are only trumped by those in Seoul and Chongqing – at least about airports catering for 15 to 25 million passengers per year.
One reason why it continues to win kudos from passengers and surveys alike has to do with its original design, which never requires a passenger to walk more than 300 footsteps—about 700 feet—at one time.
The facility was designed in the late 1960s, and the designers analyzed what psychological impact waiting has on passengers. They found that walking more than 700 feet is the point at which travelers go from happy to annoyed and tired. To alleviate this, the designers included sidewalks, escalators, hallways, and shuttles designed to make sure people could get anywhere in the airport without taking more than 300 steps.
This month, the airport has launched an expansion valued at a billion dollars, and designers are still taking the 300 steps into account, and making sure nobody has to walk any further.
To encourage people to visit it, Tampa International could work with brochure printers to reach out to city residents, listing the new amenities and inviting them to visit.