New JetBlue facility lands in Orlando

November 20, 2013 by  

JetBlue Airways opened a customer support and contact facility in JetBlue University, Orlando last week to complement the main contact facility in Salt Lake City, Utah. No doubt the airline has been using such methods as brochure and poster printing to make fliers aware of this added service.

According to the president and chief executive officer of JetBlue Airways, Dave Barger, JetBlue University is the airline’s state-of-the-art training facility, which is why it seemed appropriate that the second support center for the airline be located there.

He added that 500 new employees will be hired over the next five years to support the needs of the new facility. Most of these people will work from home, while JetBlue University will fulfill leadership, support, and training needs in both Spanish and English.

Orlando Mayor Buddy Dyer commented that the city is an ideal fit for the new customer contact center with its reputation in the world for providing outstanding customer support and being the home of JetBlue University.

Orange County Mayor Teresa Jacobs reinforced that Orlando is a good fit for the support center for JetBlue and demonstrates its commitment to the area and its willingness to invest in discovery, technology ,and innovation in order to further the economic success of Central Florida.

Meanwhile, Phil Brown, Greater Orlando Aviation Authority Executive Director, commented that the bilingual services that the support center will provide will help the area in to gain access in international and domestic markets.