Prestigious customer support award given to Canon U.S.A.
November 20, 2013 by Mark
BenchmarkPortal recently awarded Canon U.S.A., Inc., with its headquarters in Melville, its Center of Excellence certification for the fifth year in a row.
A name that will no doubt be familiar to anyone working for a design or printing company, Canon U.S.A., Inc., provides digital imaging solutions for consumers, businesses, and industries. The Center of Excellence achievement is derived from comparing key performance indicators of contact center metrics taken from the largest database in the world, researchers from BenchmarkPortal then audit and validate the results.
The CEO and senior research executive of BenchmarkPortal, Bruce Belfore, spoke proudly of the company’s achievement in securing the certification for the fifth year in succession, adding that it is a testament to the level of support it offers its customers.
Vice president and general manager, Engineering Services and Solutions Division, Canon U.S.A., Leroy Farrell, back up this claim and said the Technical Support Center for Canon always tries to provide the finest support they can across the United States by using the best staff, processes, and technology. He added that the company is very much committed to delivering a high level of customer service, which is demonstrated by earning this certification for the fifth year in a row.
Included in the advanced support services provided by the Technical Support is the company’s wide range of products, including the product lines for imagePRESS, imagePROGRAF and VarioPrint.
BenchmarkPortal is now in its 18th year of awarding certifications to high-performing contact centers across the country.