Sedrick Tydus and his team at the Minuteman Press franchise in Oakland, CA have won the “Best of Oakland and the East Bay” award for Printing Services from Oakland Magazine. The award was the result of a reader’s poll where thousands of Oakland Magazine readers voted for the winners. There was only one vote allowed per person or device, according to the rules.
After winning the award, Sedrick wisely followed up by sending an email to customers announcing the award and thanking them for their support. In the email, Sedrick stated, “Thank you to all our customers who cast your ballot for us! We’ve worked hard to meet your expectations, and are honored by this recognition.” He then listed all of the ways he is proud to help his customers and closed with the following message: “We’re eager to take on jobs of all types, and our goal is to produce results that exceed your expectations and contribute to the success of your business, event, project or idea. Your ongoing support means everything to us, and we look forward to serving your future printing needs.”
This kind of follow-up and interaction with customers is really important and makes a huge difference. By being consistent and encouraging this type of back and forth, Sedrick and his team have thrived when it comes to getting positive customer reviews online. Sedrick explains, “My normal message is ‘We help your business grow – no job is too small and no job is too big.’ This philosophy has helped to net me”69” 5-star Google reviews and “65” 5-star Yelp reviews.”
Bob Ylinen is Minuteman Press International Regional Vice President for the Northern California Region. He says, “Congratulations to Sedrick Tydus and his staff for winning Best Printer from Oakland Magazine. This award is well-earned as are all of their positive customer reviews they have received online. They work hard to meet the needs of their customers and it’s great to see them be rewarded for their efforts.”
Sedrick Tydus’ Minuteman Press franchise is located at 2406 Webster Street, Oakland, CA 94612. For more information, call Sedrick and his team at 510-832-PRIN (7746) or visit their website: www.oakland-ca.minutemanpress.com